Logging into SmartSolve is managed through a central authentication system using an Active Directory. See your system administrator for assistance with logging into the SmartSolve system.
Login Rules
The following login rules apply:
Single Sign-On
The single most important security safeguard for tasks is the authentication of the user's identity. The service provider must ensure that the person who's performing tasks is the authorized user. This is where user IDs and passwords come into play as credentials to prove identity and as a prerequisite for authorized access to the applications.
Within an enterprise, Single Sign-On (SSO) with all of its applications in one login pass makes logistical and economic sense. If you choose to go one step further, you can implement federated identity and extend SSO across enterprises, thus creating even more convenience and time savings for organizations and users. Pilgrim Quality Solutions™’s perpetual and SaaS (Software As A Service) users can be automatically logged into SmartSolve© when they log into their network domain if the single sign-on feature is configured. It can be activated for any users from User Management. Configuration of the database, web.config file, IIS, and SmartSolve© are required to enable this feature
See the SmartSolve Installation Guide for more information on activating the Single Sign-On feature.
See Also
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